Are you looking for a fantastic new position as a Customer Service Advisor? We are recruiting positive individuals with a passion for customer care to take on this new role in Newport.
Red is proud to be recruiting on behalf of an excellent client as they embark on a new campaign in Newport. If you are passionate and driven and would like to work as a Customer Service Advisor, please apply below.
Skills of a Customer Service Advisor:
Previous experience working in a Contact Centre or Call Centre environment
Strong customer facing telephone and call handling skills
Excellent verbal and written communication skills
Ability to develop good working relationships with colleagues and clients
Ability to use initiative and a strong work ethic
Good computer literacy, using functions such as Microsoft IT
Responsibilities of a Customer Service Advisor:
Answering all inbound or outbound calls in a professional and helpful manner
Responding to customer email enquiries and internal service requests in an accurate and timely manner
Taking ownership of customer queries, feedback and complaints, and escalating queries where necessary
Being customer focused at all times and highlighting any improvement opportunities
Working as part of a strong team to deliver results to a variety of clients
Package and benefits of a Customer Service Advisor:
Salary: £21,000 per annum
Hours: 37.5 hours per week, working shifts between Monday to Friday, 8.00am – 6.00pm
Location: fantastic office space in Newport
Flexible working model: working both from home and in the office
25 days holiday, with the option to buy additional days
Generous flexible benefits
If you would be interested in this position as a Customer Service Advisor in Newport, please apply below.
Red Recruitment (Agency)
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